Terms + Conditions

TERMS AND CONDITIONS

1. DEFINITIONS
1.1. “Booking” means the period for which you have stayed, or intend to stay, at the property.
1.2. “Property” means the premises you have booked and all its fixtures, fittings and equipment.
1.3. “Management” means the operator of the Property.
1.4. “Guests” mean the persons who stay overnight in the Property during the booking.
1.5. “Visitor” means a person a guest permits to visit the property during the booking.
1.6. "Owner" means the person or persons or legal entity that owns the Property.
1.7. "Security Deposit" means the amount that is taken, or would be taken, to cover beaches of the terms and conditions

2. ACCEPTANCE AND RESPONSIBILITY
2.1. Payment of the deposit constitutes acceptance of these terms and conditions.
2.2. Bookings cannot be made by persons under 18 years of age. The person making the booking declare that they are over 18 years of age.

3. CHECK IN, CHECK OUT, AND KEYS and SECURITY
3.1. Check-in time is as confirmed, or per the specific property details, on the arrival date and check-out time is as confirmed, or per the specific property details, on the departure date.
3.2. An early check-in or late departure is subject to prior arrangement and availability and extra charges may apply.
3.3. Any late departure that is not pre-arranged will incur a late fee (50% of the nightly rate on the day of departure).
3.4. Key collection and return is either:
3.4.1. Via a keysafe located at the house and accessed with a code, or;
3.4.2. By arrangement with Management for pickup and return.
3.5. If keys are lost you will be responsible for the cost of changing of the locks and four sets of keys.
3.6. If remote control access devices (eg garage door openers) are lost you will be responsible for the cost of re-coding and replacing the remote control.
3.7. The premises is to be securely locked whenever you leave it vacant.

4. PAYMENT
4.1. Payment of the deposit is required to secure the booking.
4.2. Payment of the balance of the tariff, extra services and the security deposit, is required to be made in full within 21 days of the arrival date.
4.3. Tariffs will vary from time to time depending on demand. You will not be eligible for a discount, nor will you have to pay a premium if the quoted rate for the period you have confirmed a reservation for changes.
4.4. All refunds are at the discretion of Management.

5. CANCELLATION OR VARIATION
5.1. If the Booking is cancelled for any reason (including a guest’s change of mind, non-payment of monies by their due date, cancellation of flights, illness etc) the booking will be subject to the Refund Policy (5.2 below).
5.1.1. It is strongly advised that Guests carry suitable travel insurance that covers cancellations.
5.2. Refund Policy
5.2.1 As per 4.1, the deposit paid to secure the booking.
5.2.2. Bookings cancelled more than 60 days prior to arrival will be refunded at a rate of 50%
5.2.3 Bookings cancelled between 60 and 30 days prior to arrival will incur a cancellation fee calculated as 25% of the total cost of the booking.
5.2.3 Bookings cancelled within 30 days of arrival will forfeit 100% of the total cost of the booking.
5.2.4. If Management can secure a new booking with another guest over the Booking period (the “New Booking”) they will refund the amount paid to date less 15% of the value of the New Booking.
5.3. Variations to an existing booking will be accommodated where possible, however, if the variation request is not available and the booking does not proceed as a result of the requested variation, the booking will be cancelled and the deposit forfeited per 5.2

6. SECURITY DEPOSIT
6.1. A security deposit in the form of a cash deposit via direct deposit is required no later than 21 days prior to the Guest's arrival.
6.2. The Guest is liable for all costs relating to damage to the property or contravention of the terms and conditions. This is not limited to the amount of the security deposit.
6.3. The security deposit will be released once the property has been inspected and it is established that no terms and conditions have been breached. This will occur as soon as possible but within 5 days of your departure.
6.4. Any damage, loss or expense incurred by the Management or the Owners of the property as a result of your breach of these terms and conditions will be charged against the security deposit. Examples of this include, but are not limited to:
6.4.1. Breakage, missing items, damage to the property (Charged at replacement/repair value plus delivery and installations costs)
6.4.2. Excess cleaning requirements (charged at $30/hr)
6.4.3. Extra guests beyond those declared (charged at $200 per guest per night)
6.4.5. Loss of keys or remote controls (Charged at replacement cost of locks and keys)
6.4.6. Unauthorised parties or functions or gatherings that result in significant disturbance to neighbours (Full loss of security deposit plus any extra charges outlined in 6.4 and 11.3)
6.4.7. Unauthorised late checkout (50% of the nightly rate on the day of departure)
6.4.8. An administration fee of (charged at $50 per hour) may be incurred to cover the cost of administering excess cleaning, the replacement of broken items, repair of damage or other activities that trigger retention of part or all of the security deposit, at Management’s discretion.

7. PARTIES AND FUNCTIONS
7.1. Using the property for parties or functions is strictly prohibited without express permission. Unauthorised parties or functions will result in full loss of security deposit plus any extra charges outlined in 6.4

8. LINEN AND TOWELS
8.1. Pillows, doonas, mattress and pillow protectors, linen and bath towels are provided.
8.2. Sheets and pillow cases must be used on all beds that are slept in.
8.3 Bath and beach towels are provided, it is prohibited to use bath towels at the beach or outside of the house.

8.4 Guests who leave stains on towels and linen, for example from makeup, fake tan or food, will be required to replace these at cost which will be deducted from the security deposit.

9. PETS
9.1. Animals are strictly prohibited.

10. YOUR OTHER RESPONSIBILITIES / OCCUPANCY RULES / HOUSE RULES
10.1. You must comply with all house rules and instructions of the property concerning occupancy, property, health, safety, and quiet enjoyment of the property and the neighbours. A copy of the house rules are provided on the property.
10.2. The guest is responsible for damage, breakages, theft and loss of the property and any part of it during your stay. All are required to be reported to Management immediately and Management may recover repair or replacement costs from the guest.
10.3. Disturbance to neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be charged for security and other expenses. We ask that you keep noise to a minimum after 9pm. All costs relating to the termination and eviction will be borne by the Guest. Management reserves the right to withhold your full security deposit.
10.4. Upon departure, the property must be clean and tidy. All the guest’s food must be removed from fridges and cupboards, all rubbish placed in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away.
10.5. Extra cleaning charges may be incurred for the cleaning of dirty dishes, dirty oven, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. nN all cases, should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs (at $30 per hour) over and above the normal cleaning fee which will be deducted from the security deposit or charged to your credit card.
10.6. Water safety must be observed. Guests must ensure access to water features are secured at all times and any visiting children are properly supervised.
10.7. All furniture and furnishings must be returned to the position they were in when you arrived.
10.8. The property must be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to the keysafe or Management or as directed.
10.9. Smoking is not permitted on the property.
11.10. All rubbish is to be placed in the appropriate council rubbish bins provided. Excess rubbish is the responsibility of the guest and must be taken away or an additional charge may be incurred.
11.11. No responsibility is taken for the guests and visitors personal property at the premises.
11.12. Any area of the property which is locked and for which a key has not been supplied is private and not for guests use. Gaining unlawful access is a breach of this agreement and will result in forfeiture of your deposit.
11.13. The Property is to be rented for holiday purposes only. No other uses are permitted.

12. GUEST NUMBERS
12.1. The number of Guests must not exceed the stated maximum for the property.
12.2. Only the guests nominated and agreed in the booking may stay in the property overnight. If any other guests or visitors stay overnight, extra charges may apply or the agreement may be terminated without refund.

13. PROBLEMS OR COMPLAINTS
13.1. In the case of any problem or complaint, you must inform Management at the earliest opportunity so that Management has the opportunity to rectify the situation as quickly and efficiently as possible.
13.2. Guests are required to allow repair/service access to the property during reasonable hours. Access is required every Monday / Tuesday to place bins out for collection and to water the gardens.
13.3. Guest complaints should be submitted in writing no later than 7 days after the incident or end of the booking.
13.4. No compensation will be offered for disturbance or disruption to a Guests' stay where that disturbance or disruption is beyond the control of Management.

14. PERSONAL ITEMS LEFT BEHIND
14.1. If requested, Management will endeavour to recover guest’s personal items of value inadvertently left at the property, but take no responsibility for their recovery and return. Items found will be held for claiming for a maximum of two weeks.

No responsibility or liability is accepted or undertaken by Management, its employees, agents or contractors for any death, injury, accident, damage to personal property (including baggage) or any other matter arising from any act, omission or thing outside of their control.

In addition to the terms & conditions set out above, any booking is subject to such further terms & conditions as advised at the time of booking or as may be displayed at the time of utilisation of the property.

Any provision of, or the application of any provision of, these term & conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

PRIVACY
Management is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

PRICING POLICY
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable. Prices may vary at the discretion of Management.

INSURANCE
Management recommends you obtain travel insurance. This insurance may protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.

For the purposes of our insurance, guests are required to provide their home address.